Privacy Policy

This Privacy Policy describes how WN ("we", "our", or "us") collects, uses, and protects your personal information when you visit or make a purchase from our website.

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1. Information We Collect

When you visit our website, we may collect the following information:

• Personal Information you provide, such as your name, billing and shipping address, email address, phone number, and payment details.

• Order Information relating to the products you purchase.

• Technical Information such as your IP address, browser type, and device information.

• Cookies and Tracking Data to improve site performance and personalise your experience.

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2. How We Use Your Information

We use your personal information to:

• Process and fulfil your orders.

• Communicate with you regarding your purchase, delivery, or support queries.

• Provide customer service through our Contact Us form and Live Chat.

• Send you updates, promotions, and offers (if you have opted in).

• Improve our website, services, and marketing.

• Comply with legal and regulatory obligations.

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3. Sharing Your Information

We do not sell your personal information. We may share it with trusted third parties only when necessary to provide our services, including:

• Delivery partners (e.g., Yodel, Royal Mail) to ship your orders.

• Payment providers to process transactions securely.

• IT and analytics providers to help us operate our website and improve customer experience.

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4. Data Retention

We retain your information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.

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5. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you.

• Request corrections to inaccurate information.

• Request deletion of your personal data (subject to legal and contractual obligations).

• Withdraw consent for marketing communications at any time.

To exercise these rights, please contact us via the Contact Us form on our homepage or our Live Chat.

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6. Cookies

Our website uses cookies to enhance your browsing experience, analyse traffic, and personalise content. You can manage or disable cookies in your browser settings, but this may affect site functionality.

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7. Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

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8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.

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9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please reach out through the Contact Us form on our homepage or our Live Chat service.