Returns and Refunds Policy

Returns & Refunds Policy

At WN, your satisfaction is very important to us. If you are not completely happy with your purchase, we’re here to help.

🔄 Returns

  • You may return items within 30 days of delivery.

  • Products must be unused, unopened, and in their original packaging.

  • To start a return, please contact us through the Contact Us form at the bottom of our homepage or via Live Chat with your order number. We will provide confirmation and instructions.

  • Returns should be sent to:

WN – Returns Department
Unit 11, Fleetsbridge Business Centre
Upton Road
Poole
BH17 7AF
United Kingdom

💳 Refunds

  • Once your return is received and inspected, we’ll notify you by email.

  • If approved, your refund will be processed back to your original payment method.

  • Please allow 5–10 working days for the refund to appear, depending on your payment provider.

📦 Exchanges

  • We do not currently offer direct exchanges.

  • If you require a different item, please place a new order and return the original product for a refund.

⚠️ Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns of any opened or used creams.

❓ Questions

For any queries about your order, returns, or refunds, please reach out via the Contact Us form on our homepage or our Live Chat service. We’re always happy to help.