Terms and Conditions

Terms & Conditions

These Terms & Conditions (“Terms”) govern your use of the WN website and your purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms.

1. About Us

The website is operated by WN, based at:

Unit 11, Fleetsbridge Business Centre
Upton Road
Poole
BH17 7AF
United Kingdom

2. Eligibility

To place an order, you must:

  • Be at least 18 years of age.

  • Provide accurate and complete personal details.

3. Orders & Payments

  • All orders are subject to availability and acceptance.

  • Prices are displayed in GBP (£) and include applicable VAT where relevant.

  • Payment must be made in full at the time of purchase.

  • We accept major credit/debit cards and other payment methods shown at checkout.

4. Shipping & Delivery

  • Orders are processed within 1 working day.

  • Deliveries are handled by Yodel and Royal Mail (UK) and Royal Mail tracked services (international).

  • Customers may select their preferred delivery option at checkout.

  • Delivery times are estimates and may vary due to factors outside our control.

(See our [Shipping Policy] for full details.)

5. Returns & Refunds

  • Customers may return products within 30 days if they are unused, unopened, and in their original packaging.

  • Opened or used creams cannot be returned for hygiene and safety reasons.

  • Refunds will be processed to the original payment method once the return is received and inspected.

(See our [Returns & Refunds Policy] for full details.)

6. Use of Products

  • Our products are intended for external use only.

  • Always follow the directions provided on the packaging.

  • We are not responsible for misuse of products outside the recommended guidance.

7. Intellectual Property

All content on this website, including text, images, branding, and logos, is the property of WN and may not be copied, reproduced, or used without permission.

8. Limitation of Liability

  • To the maximum extent permitted by law, WN shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

  • Nothing in these Terms excludes liability for death or personal injury caused by negligence.

9. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

10. Contact Us

For any questions regarding these Terms, please contact us through the Contact Us form at the bottom of our homepage or our Live Chat service.