Shipping policy
This Shipping Policy outlines how orders placed on the Wonder Numb website are processed and delivered.
🇬🇧 Shipping Locations
We currently ship within the United Kingdom only.
-
✔ England
-
✔ Scotland
-
✔ Wales
-
✔ Northern Ireland
❌ We do not offer international shipping at this time.
🚚 Shipping Carrier
All orders are dispatched using Royal Mail services only.
We do not use third-party couriers.
📦 Order Processing Time
-
Orders are processed Monday to Friday, excluding UK public holidays
-
Orders placed before the daily cut-off are typically processed within 1–2 working days
-
Orders placed on weekends or public holidays will be processed on the next working day
📬 Delivery Services
Available delivery options may include:
-
Royal Mail Tracked
-
Royal Mail Tracked 24
-
Royal Mail Tracked 48
Delivery times are estimates provided by Royal Mail and are not guaranteed.
⏱️ Delivery Timeframes
-
Royal Mail Tracked 48: 2–3 working days
-
Royal Mail Tracked 24: 1–2 working days
Delays may occur during periods of high demand or due to factors outside our control.
💷 Shipping Costs
Shipping costs are calculated at checkout based on the selected Royal Mail service.
Any applicable shipping charges will be clearly displayed before you complete your purchase.
📍 Delivery Responsibility
-
Please ensure your delivery address is accurate and complete
-
We are not responsible for delivery issues caused by incorrect or incomplete address information
-
Once an order has been dispatched, delivery responsibility is transferred to Royal Mail
📦 Lost or Delayed Parcels
If your order has not arrived within the expected timeframe:
-
Please allow sufficient time for Royal Mail delivery
-
Contact us via your Shopify order confirmation email, the Contact Form, or WhatsApp Business
We will assist in raising an enquiry with Royal Mail where appropriate.
❌ Undeliverable or Returned Parcels
If a parcel is returned to us due to:
-
Incorrect address details
-
Failure to collect
-
Refusal of delivery
We may:
-
Re-dispatch the order (additional shipping charges may apply), or
-
Issue a refund for the product price only (shipping costs are non-refundable)
🏢 Dispatch Location
All orders are dispatched from the United Kingdom.
📞 Contact Us
For any questions relating to shipping or delivery, please contact us via:
-
The Contact Form on our website
-
Replying to your order confirmation email
-
WhatsApp (Business): +44 7466 079737